Forum Discussion

richard_lawson's avatar
richard_lawson
Novice I
1 year ago
Solved

Whenever I login to the support site, I keep getting this annoying pop-up

"Your PDF is being generated. Please leave the browser open until your PDF has downloaded." This happens no matter which browser or which machine I log into the support site from. I can let it sit for days at a time and it still insists a PDF is being generated. Is there a way to get rid of this? I don't need any PDF's from support at this time.

  • richard_lawson's avatar
    richard_lawson
    1 year ago
    bmcdougall dstevens So, I figured it out. Turns out my organization was caching things in the cloud. Once I had them purge that, I stopped getting the popup.

6 Replies

  • bmcdougall's avatar
    bmcdougall
    Backpacker I
    1 year ago
    Hi Rich, that sounds really irritating. I’ve reached out to the support team to get an answer on this.
  • richard_lawson's avatar
    richard_lawson
    Novice I
    1 year ago
    bmcdougall dstevens So, I figured it out. Turns out my organization was caching things in the cloud. Once I had them purge that, I stopped getting the popup.
  • dstevens's avatar
    dstevens
    Day Hiker III
    1 year ago
    richard.lawson it’s a long shot, but have you tried a private browser tab/window or clearing browser cookies?
  • richard_lawson's avatar
    richard_lawson
    Novice I
    1 year ago
    Yes to both. I've also tried from a completely different machine. It's tied to my login somehow.