Community Ranks

Ranks are a terrific way for you to see a community member's role and activity and to celebrate your own accomplishments. Community ranks show if someone has been regularly active and helpful in the community, such as a top contributor. Some ranks, especially those related to managing the community, come with special permissions. Ranks also recognize the contributions and impact of a community member. As you increase your contribution activity (like creating new topics or providing solutions, for example) your rank can increase. Every time you earn a new rank, you will receive an email notification. Once you have gained a new rank, a rank name will be displayed right next to your username. The exact formulas and criteria remain our little secret to keep things exciting.  

Seeing Someone's Rank

You can find a member’s rank in two ways:

1. Next to their name when you are looking at one of their posts in the community: 
    

    

2. Under their name on their profile page: 

   Ranks in the Pure Customer Community

We have six (6) main ranks, with three (3) levels per rank in our community.  All users will start as a Novice I. As you engage more deeply in the site, you'll increase your rank to Novice II, Novice III, and then eventually to the next rank. It's possible to skip ranks if you achieve all of the requirements of an upper level prior to completing a lower level. 

Ranks are: 

1. Novice: New to the site! We've all got to start somewhere. 
2. Wanderer: You've been here for at least a month and have poked around. You're starting to get the hang of this! 
3. Day Hiker: You're getting active! You've made some contributions to the community. 
4. Trekker: You've been here a while and are already making an impact. Keep replying to threads, starting your own, and giving & receiving kudos (thumbs up icon). Bonus: You're now possibly eligible to become a Blog Author. Reach out to the Community Managers if you're interested! 
5. Backpacker: You really know your stuff! You're an active member of the community and participate in the give and take of making it great. It won't be long until you reach the coveted Mountaineer status. 
6. Mountaineer: These are the experts of the community! They've been here the longest AND have really contributed to what makes this community great. That means they are giving kudos, writing replies, starting threads, and more! If you run across a Mountaineer I, II, or III these are the holders of wisdom for all things Pure Community. 

If you run across someone with a higher level rank, you can infer that they have been in the community for a while, know the ropes, and likely have some Pure product expertise. 

Other ranks you'll see: 

• Moderator: These are Pure employees (Puritans) with increased permissions to moderate this community. We have designated moderators with specific expertise on each forum board and group. Feel free to reach out to them with subject matter questions!
• Community Manager: These are the Pure employees that manage the entire site. Think of this rank as the 'Admin' role. We can adjust basically every setting on the site and make policy decisions on how the site runs. Please reach out to us with site operations questions, code of conduct violations, or if you expect that you should be able to do something, and it's not working as you would expect.