Getting Started: 5 Steps to Get the Most Out of the Pure Customer Community
Welcome! You've taken the first step and created an account here. What to do next you ask? Here's five simple steps to take after registering to ensure you're getting the most out of this community. Fill out your Profile: Let the community know who you are! Click on your avatar in the top right corner of this window and select 'My Settings' from that dropdown. Fill in your name, location, and bio information. Plus select from one of several default avatars or upload your own image. Write an Introduction post: Head over to the Social Space and write your intro post. Tell us about yourself, your role at your company, and your goals for participating in this community. What have you been thinking about a lot lately at work? (And we won't shy away from pictures of your pets either!) Follow a couple of Forum areas: Find the products you use most and solution areas you're most focused on in our Forums and be sure to click the bell icon in the upper right of those forums to be sure you get notifications on the latest activity in those areas. If you work in Finance, Healthcare, Public Sector, or Telco there's groups dedicated to the unique needs of your industry areas too. And if you're an open source or automation fan, Cloud Native and Kubernetes devotee, or a Pure Partner, there's dedicated group you can join for each of those areas too. Join your local Pure User Group: Click on Groups in the top nav and select Pure User Groups. (fka FlashCrew) Select your region & find the group for your local area. Click on that group and then click 'Join Group'. This will ensure you hear about any Pure events happening in your local area, including when & where the next meetup is. Pick 3-5 tags to follow: This community makes heavy use of tags. As you browse a forum, you'll notice each thread has tags. That is because we require them for every post. Find the tags most relevant to your interest areas and click the bell icon on those pages so you can keep up to date with the latest posts in those categories, regardless of what forum or group the discussion happens in. Finally, feel free to ask questions! Your friendly admins (bmcdougall and Ludes) are here to answer any questions you have and take suggestions. And we have deputized experts across Pure Storage to be on hand to answer deep technical questions. So don't be shy, there's always someone around to help you out.
Pure's Founding 15 Architectural Decisions
When Coz and team set out to build the first Pure storage system they had a mission to "fix everything that was wrong with data storage." That's a rather bold task if you ask me, and having cut my teeth early in my career deploying and supporting some of the storage systems of the day I can tell you there was plenty to fix. Managing multiple tiers of drive types, RAID decisions, planned maintenance, which compromises to make between features and performance. Then on top of it all once every 4 years or so I would get to start planning a major migration project to retire old hardware and move to the shiny new stuff. I think back to those days and can't help but imaging what kind of projects I could have worked on with all that time wasted RMAing the weekly pile of failed HDDs. HDDs that by the way were typically just reset and sent right back out to me as referbs the next time I had a failure. But that's a different blog post. So what are the 15 decisions? These are the foundational architectural principles that drove the early development of Pure's technology and they still remain relevent today. I believe we can draw a direct correlation back to our consistently high NPS score (a measure of customer satisfaction) to these decisions and the impact they have on your day to day life as a data platform admin. When Ludes , andrew , and I sat down to brainstorm our offshoot of The Pure Report we pretty quickly realized this would be a great story to share. It's a story that takes a lot of time, not something that would typically get discussed in an EBC or FlashCrew user group presentation; and the podcasting format gave us the perfect opportunity to finally dig deep into these decisions and share those with the world. We took each of the 15 decisions and did a deep dive episode by episode; unpacking what it meant for our product development and what it means for you in terms of outcomes and experience. We started 3 years ago and tied a bow on it with the final recap episide published at the end of 2024. For those of you who joined us on this journey, thank you. It's been tremendously rewarding; and for those of you just discovering The Pure Report now, I present to you in it's entirety: The 15 Decisions on The Pure Report Podcast. Built in Simplicity Most Efficient Architecture At Scale Consumer Flash (MLC) Data Reduction Stateless Controllers Front End Active/Active and Back End Active/Standby Streamlined Code Paths Immutable, Usable Snapshots Realistic Efficiency Metrics Adaptive Flexible RAID Security & Encryption: All the Data, All the Time Metadata: The Secret Sauce Simple Install & Upgrade Proactive, Predictive Support Non-Disruptive Everything Recap Episode
