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Ask Us Everything Recap: Making Purity Upgrades Simple

rquast's avatar
rquast
Puritan
6 days ago
At our recent Ask Us Everything session, we put a spotlight on something every storage admin has an opinion about: software upgrades. Traditionally, storage upgrades have been dreaded — late nights, ...
Updated 6 days ago
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rquast's avatar
Puritan
Joined September 12, 2024
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nfritsch's avatar
nfritsch
Puritan
5 days ago

I have more and more customers asking about features available in new Purity releases, in addition to customers asking about self-service upgrades. One particular customer actually prefers to perform their upgrades during the business day. First, they are more than the upgrade will be non-disruptive to the business. And second, if there does happen to be an issue with an upgrade, people are readily available to jump in and help, from the customers storage and application teams, to the Pure Storage team. It's not 1am on a Sunday morning when most if not everybody is asleep. And waking them and informing them only delays the time to resolution.